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Why Choose Us
By outsourcing the management, maintenance and support of your business IT to Digital Inventum , Tech Support, you can finally take the stress out of using the technology your business counts on every day. With a customized IT solution from our team of experts, you’ll finally begin to think of your technology as a strategic investment, rather than a constant drain on your time and resources.
If your computer and IT support providers profitability is tied to your frequent computer problems and expensive downtime, then the premise of your business relationship is flawed as your business goals and theirs are out of alignment.
Make business with us
& become beautiful
- Digital Inventum , Tech Support takes the focus off your technology problems and puts it back on what really matters - your business.
- Digital Inventum aims to help people succeed through technology.
- We take time to understand how you work, how you use technology, and we make business recommendations to ensure technology helps you to succeed.
- We work proactively to ensure technology is always supporting your business, and we react fast to any problems when required.
- We priorities the security and availability of your data. We’re committed to ensuring you’re protected against cybercrime, and we recommend and implement robust backup and disaster recovery solutions.
Why We Are Different
7 Things You Can Expect from Digital Inventum
- Live People and Lightning Fast Response Times. Your call will be answered live or returned within 60 minutes or less. You shouldn’t have to endure delays of hours or even days for someone to get around to helping. We can fix most problems remotely within minutes and if not, we will send a specialist on-site to take care of the issue.
- We help solve your business problems: We provide business solutions to business problems. We don’t try to sell you the latest techno gizmo – instead – we listen to your business problem and offer several strategies to resolve the ROOT of the problem.
- Good Old-Fashioned Customer Service. We work hard to maintain client loyalty and satisfaction. Matter of fact, after nearly a decade the very first clients to join us when our doors opened are still clients.
- Blame Games Gone Forever. Sound familiar – The phone company says the problem is with your network, but the network company says the problem is with the phone service? We take ownership of any tech issue and will work to ensure it gets successfully resolved; saving you the time, productivity, and stress.
- No Techno Babble or Geek Speak. Every industry has its own language, and nothing is more intimidating that having someone ‘explain’ things to you with terms and acronyms you have never heard before. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.
- Projects Completed on Time AND Budget. We won’t surprise you with added or hidden charges as we perform IT consulting and network services. Believe it or not, there are some incompetent and unethical technicians out there, but not us. We do the right thing and make no excuses. Your IT support project will be completed within time constraints, resources, scope, and budget.
- 100% Satisfaction – Guaranteed. You deserve complete satisfaction with our products and services. We’ll go the extra mile to ensure you are happy, that is our commitment to you. No hassles, no problems.
We Love What We Do- We love our work and are passionate about creating a world where everyone has equal access to information and applications, whether they browse social media platforms, mobile devices, email, newsletters or web and desktop applications.
We Provide Cost-Effective Solutions- We understand that accessibility is one of numerous objectives that compete for development resources. Keeping compliance and our experience with user testing in mind, we work with you to prioritize remediation tasks and enhancements. Some compliance tasks are mandatory while others, though recommended or beneficial, might be deferred to a second phase. Through all stages of a project, from scoping work with you to estimating effort to implementing the solution, our goal is to provide cost-effective solutions for your business.
Quick response– Our client partners value assistance when they need it. At Al Fanoos, a live person will answer your call. We then can log in to your PC or server remotely (if needed) and resolve many issues immediately without the wait or travel time to your location.
Experienced– We hire only seasoned professionals with at least 5-10 years’ experience, but many members of our staff have been in the industry much longer. We provide our team members with the opportunity for continued education on a regular basis which allows them to stay current with the latest technology methods. We won’t be sending out warm bodies to train on your dime!
A Proven Track Record- Unlike other in our industry, we can prove and show you how we deliver Peace of Mind, Less Downtime, Faster Problem Resolution, Data Protection, Money Savings, Streamlined Communications, and Simplicity in IT management for you.
We Are Approachable and We Listen- We enjoy collaborating with clients to lower the accessibility barriers. We work directly and closely with our clients to help your whole team understand what accessibility means and to continue incorporating it into your organization.;
Knowledge Sharing- We believe that your success reflects our ability to make your teams self-sufficient. We structure our projects to work with your teams to ensure that they understand accessibility and technical methods for delivering accessible solutions. By sharing our expertise, we help build self-sufficient teams.
We Strive to Exceed Your Expectations- We value our clients and work to be flexible and responsive to their needs to produce superior results. Our clients overwhelmingly appreciate the high-quality work we produce and the excellent customer service we provide.
Honesty and professionalism- Culture is important to us; our company values aren’t just paper statements. This is a stimulating and fun place to work. Happy and smart people create better service. Like many providers, we recognize that plain speaking is a key element in your decision-making and ensuring that your technology works for you.